Data collection policy

How does BANDAI NAMCO collect personal data?

We may collect data from users of our websites or our games when they:

• Browse or use our games
• Register on our websites
• Search or shop for products on our websites
• Purchase games on our websites
• Subscribe to our newsletter
• Participate in surveys, polls and questionnaires
• Enter contests, games or other promotions
• Contact customer or technical support
• Access certain website content

The legal bases of our data processing

We process data only if at least one of the following applies:

• You have given consent to the processing of your data;
• the existence of our legitimate interest, or that of a third party, which justifies that we process the personal data concerned;
• the performance of a contract between you and us requires that we process the personal data concerned;
• we are required to comply with legal and regulatory obligations, which require the processing of the personal data concerned.

In addition to intentional collection of information, we may use various technologies – including cookies, web beacons and log files – to collect information passively or automatically.

Cookies: Cookies are small pieces of data sent by a website to your computer while you are browsing the Internet. Cookies are used (whether by us or other companies) for a variety of reasons. For example, if you go to a website you have visited before, cookies send information to that website so it can “remember” you. You have the option to receive an alert from your computer when a website wants to send you a cookie. You can also block all cookies. The setting for this can be found in your browser (Chrome, Internet Explorer, Safari, Firefox, etc.). Web browsers are all different so we recommend you use your browser’s Help menu to find out how to change your cookie settings. If you block all cookies, you may encounter problems with access or features of certain services.

Web beacons: Web beacons are objects embedded in images on our website pages and in the emails we send to you. We may use web beacons for technical purposes, such as analysing browsing habits, traffic, customer interests and the effectiveness of our marketing initiatives. These technical methods may require information to be sent, either directly to us or to another party we have asked to collect information on our behalf.

Log files: Log files are files that record Internet activity and collect non-personal information when you visit or use our websites. Log files help us to record technical data or information on how our websites are used. We may use information in log files (e.g. an IP address along with your personal information) to resolve technical problems, ensure online security and to block or limit certain users’ access to our online services, if required.