Welcome to BANDAI NAMCO Entertainment!
In addition to this information and with the aim of ensuring fair and transparent processing of your data, you further acknowledge that you have received additional information concerning:
If we decide to process data for purposes other than those indicated, all information relating to those new purposes will be communicated to you.
TABLE OF CONTENTS
Why has BANDAI NAMCO implemented this policy?
BANDAI NAMCO processes personal data concerning you as a controller in the context of the use of its website accessible via the following address: https://www.bandainamcoent.asia/ .
It respects privacy and protects the personal data of users of the services it offers.
The Data Protection Officer is Ms. Priscilla Tan, Operations Assistant at BANDAI NAMCO Entertainment Asia Pte Ltd; her contact details are the following:
9 Raffles Place, Republic Plaza II #13-20, Singapore 048619
+65 6538 9700
Information you voluntarily provide
Information collected passively or automatically
What about information collected from children?
We do not intentionally collect any personal data about minors under the age of 16 without permission from a parent or legal guardian. BANDAI NAMCO is the only legal entity entitled to use the personal information we collect about children. Under no circumstances will this information be sold or transferred to third parties without prior consent from parents or legal representatives.
The privacy of children is a priority for us and we encourage parents to take an active and constant interest in their children’s online activity. If we find we have inadvertently collected personal data about children under the age of 16 without permission from a parent or legal guardian, we will immediately take all necessary and reasonable measures to delete the information from our systems.
Any online user may ask for their personal data to be deleted. We will delete the data as soon as possible, except where laws and regulations impose a different retention period.
How does BANDAI NAMCO collect personal data?
We may collect data from users of our websites when they:
The legal bases of our data processing
We process data only if at least one of the following applies:
In addition to intentional collection of information, we may use various technologies – including cookies, web beacons and log files – to collect information passively or automatically.
Cookies: Cookies are small pieces of data sent by a website to your computer while you are browsing the Internet. Cookies are used (whether by us or other companies) for a variety of reasons. For example, if you go to a website you have visited before, cookies send information to that website so it can “remember” you. You have the option to receive an alert from your computer when a website wants to send you a cookie. You can also block all cookies. The setting for this can be found in your browser (Chrome, Internet Explorer, Safari, Firefox, etc.). Web browsers are all different so we recommend you use your browser’s Help menu to find out how to change your cookie settings. If you block all cookies, you may encounter problems with access or features of certain services. To find out more on the content of cookies and know how to exercise your rights relating to cookies click here.
Web beacons: Web beacons are objects embedded in images on our website pages and in the emails we send to you. We may use web beacons for technical purposes, such as analysing browsing habits, traffic, customer interests and the effectiveness of our marketing initiatives. These technical methods may require information to be sent, either directly to us or to another party we have asked to collect information on our behalf.
Log files: Log files are files that record Internet activity and collect non-personal information when you visit or use our websites. Log files help us to record technical data or information on how our websites are used. We may use information in log files (e.g. an IP address along with your personal information) to resolve technical problems, ensure online security and to block or limit certain users’ access to our online services, if required.
How do cookies work?
How does BANDAI NAMCO use my information?
We may use the information (all types combined) we collect about you for various purposes, such as to:
Whom does BANDAI NAMCO share my information with?
The personal data that we collect, as well as those that will collect subsequently, are intended for us in our capacity as data controller.
We ensure that only authorised persons have access to these data. Our service providers can be recipients of these data to perform the services we entrust to them. Some personal data may be sent to third parties or to legally authorised authorities in order to meet our legal, regulatory or contractual obligations.
Your personal data may be aligned, combined or shared with all Bandai Namco Group entities.
BANDAI NAMCO may share your information, including (in some cases) your personal data and login credentials, in the following situations:
Personal data may be transferred to the United States. Each of these transfers is carried out on the basis of legal instruments that comply with the applicable legal framework.
Can third parties collect information from BANDAI NAMCO’s websites?
Under no circumstances can a third party collect your information through our websites. However, it is important to note that BANDAI NAMCO’s website may contain hyperlinks to websites operated by third parties, including advertisers and other content providers. These websites may collect data or request personal data. In all cases, you are recommended to read the personal data protection policy of each of the websites concerned. BANDAI NAMCO has no control over these third-party websites, nor is it responsible for their content and respective privacy policies, nor any collection, use or disclosure of any information by these websites. In any event, BANDAI NAMCO shall not be held liable in the event that the content of one of these websites infringes the laws and regulations in force.
How long does BANDAI NAMCO keep my personal information?
We keep your personal data according to a retention policy determined so that data are kept for a period proportionate to the purpose for which they were collected, except where laws and regulations impose a different retention period.
The retention periods we apply to your personal data are proportionate to the purposes for which they were collected. Our data retention policy is organized as follows:
|N°||Categories of personal data and/or purposes||Active Retention Rules|
|1.||User login data for each connection||6 months from the date of last connection|
|2.||Customer/Player Account Information||1 year from the date of the account is closed|
|3.||User data for invoicing/delivery/return of orders||Duration of the business relationship from the conclusion of the contract when delivery of the goods or performance of the service is immediate; otherwise from the conclusion of the contract until the date of delivery of the goods or performance of the service|
|4.||Data relating to the user for the purpose of carrying out operations such as contests||For the duration of the contest and until the prizes are awarded|
|5.||User data for statistical processing in order to understand uses (improvement of services/products)||13 months maximum|
|6.||User data to enable customer analysis/segmentation||Duration of the business relationship|
|7.||Targeted marketing||3 years for prospects, from the last contact by the prospect, and the entire duration of the contractual relationship for customers|
|8.||Direct marketing for commercial purposes||3 years from the last contact by the prospect|
|9.||Email extraction for Facebook/Display campaigns||3 years from the last contact by the prospect|
|10.||Newsletter unsubscriptions||6 years for a prospect and the duration of the commercial relationship for a customer, starting from the unsubscription of the newsletter|
|11.||Standard business contact details of B2B partners||Duration of the relationship with the supplier|
|12.||Checking email addresses transmitted via flat files||Duration of the check|
|13.||Marketing campaign||Duration of the email or SMS campaign|
|14.||Better knowledge of the user to propose the relevant advertisements||3 years from the last contact by the prospect|
|15.||Customer service||Time required to process the customer request|
|16.||User statistics||Duration of the analysis|
|17.||Study of game retention level||Duration of the analysis|
|18.||Targeted advertising for the appropriate age||Duration of the contractual relationship|
|19.||CRM||Duration of the contractual relationship|
|20.||Track identified bugs||Time required to process the incident and no longer than the last six sliding months|
|21.||Cybersecurity||6 months for login history|
|22.||Managing advertising campaign on clusters||3 years from the last contact by the prospect|
|23.||Creating content for different websites and social networks||Duration of online content delivery|
|24.||Publication of content on forum||1 year from the publication of content online|
In all cases, if you do not respond to any of our requests within 3 years after our last contact, your personal data will be automatically deleted.
What security measures does BANDAI NAMCO take to ensure the confidentiality of my personal information?
BANDAI NAMCO acknowledges that all personal data are subject to compliance with the legal framework applicable to the security of personal data.
BANDAI NAMCO undertakes to take the necessary measures to ensure the security of the processing of personal data in compliance with data protection regulations.
Maintaining the security and confidentiality of your information is extremely important to us. We have implemented administrative, physical and technical security measures, with regard to the nature of the data we process and the risks of the processing, to preserve the security of the data and, in particular, prevent their alteration and damage, or access by non-authorised third parties. We also carry out periodic reviews of our security procedures with a view to implementing new and updated technologies where appropriate. However, despite the wide range of initiatives and measures in place, no security protocol is perfect, infallible or impenetrable.
If BANDAI NAMCO subcontracts all or part of the processing of personal data to processors, BANDAI NAMCO will require that its processors provide contractual guarantees on the security and confidentiality of personal data by means of technical data protection measures and appropriate human resources.
You also have a role to play in keeping your personal information safe. If you are asked to create a unique password to secure access to your account, choose one that would be impossible to guess and make sure you never share it with anyone. It is your responsibility to ensure your password and account information is always confidential. If you use a public or shared computer, turn off all settings and options that remember your login credentials and ensure you always log out of your account before leaving the computer.
How can I update or change my login information and profile?
Our websites allow you to access your login details (through the areas called “My Account”, “My Profile”, “My Settings” or similar names) and we may offer various options for updating your account and personal details within it. If these options are not offered on the website you are visiting, or if the request or change you want to make is not offered in these account management areas, you have several courses of action available to you:
Please note that it is your responsibility to ensure your contact details are accurate and up to date in your BANDAI NAMCO account (including your email address) and to inform us of any change or termination of your email account. BANDAI NAMCO accepts no liability for messages sent to the wrong address (e.g. to an account you no longer use), nor for any personal information shared with a third party as a result of any misdirected message.
Why are my data communicated to you?
Your personal data are communicated to us to be able to enter into the contract allowing you in particular to play our games. As part of that, you are likely to be the subject of direct marketing.
In this context, if you refuse to provide us with your personal data, you will not be able to benefit from our online services.
The existence of automated decision-making
When you have agreed to receive direct marketing messages, we inform you that we implement profiling operations in order to target opt-in marketing campaigns, reactivation campaigns and emailing campaigns in relation to your game preferences.
These operations, which have no impact on the operation of our services, do not produce legal effects.
BANDAI NAMCO Entertainment Asia Pte. Ltd.
Attn: Customer Support
9 Raffles Place, Republic Plaza II #13-20
Unless specifically requested by you, the personal information sent to the email or postal address above will not be used to send you marketing communication.
Last updated: 23 November 2018.
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